Membership Terms and conditions

1. MEMBERSHIP

The customer accepts and commits to the terms and conditions defined in this contract upon establishing a service contract in the Easyfit Web shop or at any EasyFit-location customer service desk. EasyFit customers needs to be 15 years old or above, have an e-mail address and a Finnish bank account. A person under 18 years of age can use EasyFit services under the responsibility of a guardian who has accepted the EasyFit contract. Persons under 18 years of age can be issued a customer ID only with their guardian's approval. The customer shall be aware that EasyFit operates partly without any staff in the premises and that communication with fitness centres takes place primarily by email. EasyFit has the right to transfer this contract to a third party without the customer's consent.

2. CUSTOMER ID, DATA PROCESSING AND CUSTOMER COMMUNICATION

The customer will receive a unique customer ID for verifying their membership. When using the customer ID, your identity will be verified either with a photograph taken for the EasyFit database or presenting a proof of identity that includes a photograph. You must always present your customer ID when visiting EasyFit. You must not allow anyone else to use your customer ID. The customer shall be liable for any costs incurring from misuse of a carelessly stored customer ID.

If you lose your customer ID, you must notify a member of staff without delay. If you lose your EasyFit customer ID you must redeem a new ID to replace the lost one. You will be charged a fee in accordance with the valid price list. Damaged IDs are changed without a charge.

The customer must notify EasyFit of any change in their contact information without delay. EasyFit will save customer data in its own data systems and process personal data in accordance with the EU General Data Protection Regulation and other data protection legislation (Data Protection Act 2018). Further information about the processing of your personal data is specified here.

By signing the EasyFit service agreement, the customer agrees that EasyFit can, via any communication method, including electronic communication (eg e-mail, text and multimedia messages), contact the customer for information purposes and / or to market promotions and other offers in accordance with current legislation. The customer can withdraw their consent to receive marketing inquiries by contacting EasyFit's customer service. The customer can not refuse to receive communication linked to the membership, which concerns e.g. changes in the service agreement, customer satisfaction or other important messages that are linked to the membership.

3. OFFERED SERVICE

The customer shall have the right to use EasyFit services for the duration of their membership in accordance with the terms and conditions of the contract.

EasyFit's web shops can have five (5) different types of agreements; 1. BASIC membership, 2. PLUS membership, 3. PREMIUM membership, 4. ONLINE- membership and 5. ONE-TIME membership.

If the customer has chosen PLUS or PREMIUM membership as the type of agreement, the customer's agreement should be signed with the EasyFit center whose services the customer mainly uses. The EasyFit center may require the customer to transfer their membership to the EasyFit center whose services the customer mainly uses. Any discounts and offers that the customer has previously received do not follow the customer to the new EasyFit center, and the customer has to pay a normal priced service fee unless otherwise agreed between the parties.

The memberships right of use includes membership type specific services listed on each EasyFit center's web pages, with the exception of services for which it is separately mentioned that the service is chargeable (e.g. personal training services).

4.  JOINING FEE

A one-time joining fee determined in the price list must be paid at the beginning of the service contract for BASIC, PLUS and PREMIUM memberships. ONLINE and ONE-TIME memberships do not include a joining fee.

The joining fee will not be refunded in connection with possible termination of the service contract.

5. SERVICE FEE

BASIC, PLUS, PREMIUM and ONLINE memberships: In addition to the joining fee, the customer must pay a monthly service fee as defined in this contract. The fee shall be charged as agreed in this contract. The service fee gives the customer the right to use EasyFit center physically and / or virtually for a period of one (1) month.

ONE-TIME membership:  The customer should pay a one-time service fee in advance as an online payment. With the service fee, the customer for the one-time visit gets the right to use the EasyFit center for a maximum of three (3) hours. The customer should use his one-time right within seven (7) days from the purchase event or else the one-time right expires and the customer can no longer use it and it is not credited to the customer in any way.

6. CAMPAIGN OFFERS

The campaign offers are only available to new customers. Returning customers can reactive their membership in the customer service or by logging into My account.

7. MEMBERSHIP VALIDITY PERIOD

The contact shall be valid until further notice. The membership continues automatically or for as long as membership payments are paid and the contract has not been terminated in writing. The contract is personal. The notification must include a certificate from a doctor or other medical personnel. The certificate has to include the reason and the duration of the suspension. Suspending your membership means a temporary break for at least one (1) month and maximum of twelve (12) months.

Contrary to the above, the ONE-TIME membership does not continue automatically and can not be paused.

8. TERMINATING THE MEMBERSHIP

The notice period for an agreement that is valid until further notice is one (1) membership month. Termination of the membership is done on the EasyFit Customer Account.

The termination date of a terminated membership is determined by the customer's personal invoicing due date. The personal invoicing due date can be seen on the EasyFit Customer Account and the customer is also notified in the termination confirmation email of the date when the membership ends. The membership ends at the end of the notice period, unless the notice is canceled before then.

Example: The customer's personal invoicing due date is always the 10th day of the month. The customer terminates their membership on March 28th. In this case, the paid training time for the current membership month will be completed on April 9th and the membership will end after one month's notice, i.e. May 5th. The monthly fee for the month of notice is paid normally.

If, at the time of termination of the agreement, the customer has advance payments that were made with exercise vouchers or equivalent payment methods provided by their employer, these will not be refunded or compensated in any way.

You must return your EasyFit customer ID to the centre's customer service after the termination of the membership. We charge 29,90 euros (+ invoicing fee 5 eur) for unreturned or unusable EasyFit customer ID's.

Contrary to the above, the ONE-TIME membership cannot be terminated.

9. PAYMENT TERMS

The Customer can pay the Initiation fee and the first Monthly Payment of the Service Fee in EasyFit's web shop as an online payment, a payment card payment or with Smartum-/ePassi fitness vouchers. In the center the payment can be made with a debit/credit card or other fitness vouchers accepted by the center (e.g. Edenred).

The customer must submit the alternative payment methods (exercise vouchers etc.) before the invoice is sent out. An invoice that has already been sent or is overdue can’t be paid with alternative payment methods. The exercise vouchers submitted too late will be used for upcoming invoices.

Any further Monthly payments, according to the Agreement, will be charged as recurring payment card payments or as e-invoices. When purchasing a membership, the Customer chooses the debiting method they want and can later change the debiting method via the Customer Account. Recurring payment by debit card requires that the Customer has a valid debit card with sufficient coverage to charge the Service Fees. For e-invoicing purposes, the Customer must enter into an e-invoicing agreement regarding the Monthly payment. The Customer is responsible for making the e-invoicing agreement in their online banking service. If the e-invoicing agreement is not valid on the invoicing date, the invoice will be sent by mail (invoicing fee 5 euro will be added).

The Monthly payment for Service Agreements valid until further notice is debited once a month from the payment card or account (e-invoice) according to the invoicing method chosen by the customer. If the Monthly payment invoice cannot be automatically debited from the Customer's account or payment card, the Customer will receive a reminder to which an administration fee and invoicing fee will be added.

10. CHANGES IN PRICES

EasyFit shall have the right to raise or reduce the contract price by notifying the customer at least 60 days before the change in price enters into force. EasyFit shall notify the customer of the changes by e-mail. No changes can be made to the price of a pre-paid fixed-time service contract during the contract period. Once the pre-paid service contract period has ended the customer may redeem a new service contract in accordance with the valid price list.

EasyFit must notify the customer of any changes caused by value added tax changes or other possible fees incurring from authorities no later than one month before including such changes in the prices to be paid by the customer. Possible changes to value added tax shall enter into force in monthly payment contracts immediately on the date when the tax is changed.

11. PURCHASE INVOICING AGREEMENT 

EasyFit may offer the customer the possibility to purchase services with e-invoicing. 

A separate invoicing limit will be set for purchases that the customer shall adhere to. Purchases registered on the invoice shall be charged from the customer on a monthly basis. 

Repeated late payments may result in cancellation of purchase rights.

12. RESPONSIBILITY FOR PAYMENTS

If the agreed payment for services is not made in accordance with the payment terms, the customer's right to use EasyFit services shall be suspended until the payment is made. Another person or company may take responsibility for fees or part of the fees determined in the service contract. The other payer can at any time, without a notice period or giving a reason, terminate payment of these fees. In this case the customer over 18 years of age shall always be personally responsible for fees in accordance with this contract. EasyFit shall have the right to charge penalty interest and reminder fee and administration fee for late payments in accordance with the price list.

13. CHANGES TO ACTIVITIES AND CONTRACT TERMS AND CONDITIONS

EasyFit retains the right to keep the fitness centre closed, change customer service and fitness centre opening times and make seasonal changes related to holiday seasons, public holidays etc. EasyFit shall notify customers about any changes on the fitness centre notice board and by email. EasyFit reserves the right to change or limit the number of equipment and products in use. EasyFit reserves the right to change these terms and conditions providing that the changes will not alter the essential content of the contract.

14. RULES

• You must always present your customer ID when entering EasyFit. You must prove your identity upon request. 
• EasyFit customers are expected to behave respectfully. You must take care of your personal hygiene.
• Smoking, consumption of the customer's own alcohol, drugs or other intoxicating substances is not permitted in EasyFit premises.
• If a customer damages any EasyFit equipment, property or premises on purpose s/he shall be liable for compensating the damage in full. 
• Always use a towel when using gym equipment and on top of mats in group exercise classes. 
• Wipe the equipment after use. There are many users, and this ensures that the equipment is always clean.
• Always wear appropriate clothing and indoor shoes. Walking barefoot or in just socks in fitness centres is not permitted except for certain defined classes.
• Always return equipment to its original place.
• Always use a drink bottle with a top.
• Give all our visitors the chance to use gym equipment. Allow others to use the equipment when you take a break.
• For safety reasons under 15-year-olds are not permitted in EasyFit premises except in connection with activities indicated for children or young people. 
• Disturbing use of a mobile phone in EasyFit is not permitted. We ask you to switch off your phone or put it in silent mode when entering EasyFit fitness centres. Allow yourself and others the possibility to exercise without disturbances.
• Taking photographs of, or video recording other people than yourself is strictly forbidden in EasyFit fitness centres. This pertains also to camera phones. Commercial use of image material of yourself is strictly prohibited without written permission from the center.
• The use of swimming costumes or other clothing in sauna and washing areas is not permitted. The use of a towel for hygienic reasons is permitted.
• The changing room lockers are meant only for daytime use. Leaving any items or clothing in the lockers overnight is not permitted. Any objects left in lockers overnight will be taken to the police lost-and-found keeping.
• You can book a place in a group exercise class only for yourself. You can make a booking at a centre 75 min before the start of the class or maximum 7 days in advance if the online booking system is in use.
• A cancellation rule applies to all bookings. If a booked place is not cancelled one hour before the start of the class and the customer repeatedly fails to cancel classes, the customer may lose the right to book classes for a fixed term or permanently. In the case of a service that cannot be cancelled, e.g. a personal training or massage appointment, EasyFit will charge you for the unattended appointment in accordance with the price list.
• You are responsible for your own safety. Follow instructions. EasyFit shall not be liable for the customer's possessions, illness, injury or accident in EasyFit fitness centres or surrounding areas.
• If the customer does not respect the rules and instructions or otherwise behaves disrespectfully towards other customers or members of staff, their membership may be suspended for a fixed period or terminated. In this case EasyFit will not refund any fees paid in advance.
• EasyFit is not liable for losses caused by theft, break-ins etc. EasyFit is not liable for damage caused to any property of its customers or other visitors nor for any injuries caused by accidents or the actions of other customers. Each customer is responsible for ensuring that their own health allows them to use services produced by EasyFit.
• The customer shall be aware of the fact that CCTV cameras operate in EasyFit fitness centres.
• If the customer allows an external person to enter the EasyFit center’s premises, they agree to pay EasyFit a contract breach fee of 250 euros. The fee will be invoiced to the customer via a paper invoice. We regularly check and monitor customers' access rights in the EasyFit centers with the help of staff, security guards, and video surveillance.
• EasyFit’s service concept covers training for individuals and groups as well as associated coaching services. EasyFit’s customers do not have the right to carry out the above kind of services to other EasyFit customers without the written consent of the centre. If an EasyFit customer breaks this rule, s/he will be obliged to pay EasyFit a penalty of 250 euros.

15. APPLICABLE LAW AND DISPUTES

Finnish law shall be applied to this contract. Possible disputes arising from this contract that cannot be resolved through mutual negotiation shall be resolved in the court of the customer's place of domicile. 

EasyFit's contract terms have been produced in three (3) languages, ie Finnish, English and Swedish. The Finnish contract terms are the official contract terms and in situations where there is room for interpretation due to the language used between the different language versions, the agreement is in all situations interpreted on the basis of the Finnish agreement terms.

In addition the customer shall have the right to take their dispute to the Consumer Disputes Board free of charge.

The Board is a neutral and independent dispute resolving body external to courts. Taking a complaint to the Board is free of charge for the customer.

Welcome to EasyFit. Congratulations on a fit decision!

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

Personal Training Terms and conditions

1. PERSONAL TRAINING AGREEMENT (hereinafter PT Agreement)

The PT Agreement must be made in writing between the Parties who are the Service Provider (hereinafter Supplier) and the Service User (hereinafter Customer). The PT Agreement becomes valid when both Parties have signed it. The PT Agreement and its Services are personal and the Customer cannot transfer them to another person without the written consent of the Supplier. By contract, the Supplier is entitled to assign for the Customer a person who will provide the agreed PT Services to the Customer. A company representative or some other private person may purchase to the Customer Personal Training Services (hereinafter PT Services) provided by the Supplier. In that case, the signatory company or private person is held responsible for entering into a PT Agreement and for all the payments related to the said PT Agreement. Even so, the Customer pledges to comply with the terms and conditions of this PT Agreement.

2. VALIDITY OF PT AGREEMENT

The PT Agreement may be signed for a fixed period of time or until further notice. The PT payments and performances under the PT Agreement are based on one (1) Training Month. One Training Month equals one (1) month. Each Training Month begins on the corresponding calendar month day as that marked in the PT Agreement as the first day of agreement. A PT Agreement which is valid until further notice will continue automatically one Training Month at a time until the Customer gives his/her notice to terminate the Agreement or the Agreement is dissolved according to the general terms and conditions of this Agreement. The PT Services of the Agreement which is valid until further notice shall be valid for one (1) Training Month and if the Customer does not use the PT Services during the Training Month, the said PT Services are deemed expired and will not be refunded to the Customer. A fixed-time PT Agreement is valid for the period specified in the PT Agreement and cannot be terminated. The fixed-time Agreement expires at the end of the contractual period and also if the PT Agreement is dissolved according to the general terms and conditions of this Agreement. The PT Services included in a fixed-term PT Agreement are valid for the period of time specified in the Agreement. If the Customer does not use the PT Services during this time, the PT Services are deemed expired and will not be refunded to the Customer.

3. PT SERVICE PRICES

The PT Service prices are determined according to the Supplier’s valid price list.

4. TYPES OF PAYMENT

The Supplier determines the accepted types of payment. If the Customer is sent an invoice, the payment term is fourteen (14) days. The Supplier reserves the right to reject payment by debit/credit card, cash or exercise vouchers. The advancements are not refunded to the Customer except in the case when the PT Agreement is cancelled due to the Supplier.

5. FREEZING THE PT AGREEMENT

The PT Agreement can be frozen for one (1) to twelve (12) Training Months on the initiative of the Customer or the Supplier. During this period, the Customer is not obliged to pay for PT Services and the Supplier is not obliged to provide PT Services for the Customer. Possible prior payments are not refunded but, instead, they will be credited against future payments. After the original fixed-time Agreement has expired, the Agreement will continue for a period of time equalling the frozen period. The Customer has to agree on the freezing of the PT Agreement with the Supplier, in writing and in advance, except in the case of accident or sudden illness, in which case the Customer has to agree on the freezing with the Supplier as soon as can be reasonably expected.

6. CANCELLATION OF SESSIONS

The Customer pledges to comply with the schedule of training sessions agreed with the Supplier in advance, with respect to PT Services. If the Customer is late or does not come to an agreed session, s/he will not be refunded for the unused session or part of it. Contrary to the above, the Customer may, in individual cases, agree with the Supplier that the session is moved to another time that is convenient for both Parties. The Supplier reserves the right to suggest a substitutive time for the training meeting within his/her available working hours, and the Customer has to understand that it will not be always possible to give a substitutive training time that is convenient for both the parties, in which case the training time will be unused and not refunded to the Customer. The Customer must submit his/her request of moving the session at least twenty-four (24) hours before the session. If the above terms and conditions are met, the Supplier cannot prevent the moving of a session other than for a justifiable reason. The Customer cannot request the session to be moved if s/he has agreed on PT Services by the Supplier in group-training sessions.

7. CANCELLATION OF PT AGREEMENT

The Customer has the right to cancel a PT Agreement which is valid until further notice. The cancellation enters into force at the end of the Training Month following the cancellation date. The Customer must carry out the cancellation by email, and the Supplier must acknowledge the notification as received by replying to the email message. The date of cancellation will be the date when the Customer sent the email.

8. REVOCATION OF PT AGREEMENT

The Customer has the right to cancel the PT Agreement with immediate effect if s/he is the subject of an exception and sudden event, e.g. serious illness or permanent handicap, in the midst of the agreement period if the freezing of the PT Agreement is not justifiable in the said situation. The Customer must provide the Supplier with an official certificate, e.g. a medical statement, on the said cause for cancellation. Further, the Customer has the right to cancel the PT Agreement with immediate effect also in case of the Supplier’s material breach against the Agreement. The Supplier has the right to cancel the PT Agreement with immediate effect in case of the Customer’s material breach against the Agreement.

9. COLLECTION OF CHARGES

The Customer must pay the price according to the PT Agreement by its due date. If the Customer has not paid his/her charge by the due date, the Supplier will send the Customer a reminder fourteen (14) days after the original due date. Any expenses caused by the reminder shall be charged to the Customer. If the invoice is not paid by the due date of the reminder, the charge will be endorsed for collection. In that case, the Supplier has to right to interrupt the PT Agreement for the period of time corresponding to the Customer’s neglect of payment. Despite the interruption, the Customer’s obligation to pay remains the same. The Supplier is entitled to charge the Customer penalty interest from the original due date, in accordance with the Finnish Interest Act (633/1982), Section 4.

10. PERSONAL DATA

The Supplier handles the personal data provided by the Customer and required for signing the Agreement and administering customer issues, in accordance with the Finnish Personal Data Act (523/1999). By signing the Agreement the Customer accepts direct marketing post/mail from the Supplier, i.e. the Supplier may send/mail information about products and services as well as direct marketing material to the Customer. The Customer can, however, at any time restrict or cancel this consent.

11. SAFETY RULES

Any training during the validity of the PT Agreement is on the Customer’s own responsibility. The Customer is responsible for his/her own health status in manner that does not cause any health hazards. The Customer may not train under the influence of alcohol, drugs or forbidden doping substances. The Supplier may refuse to provide PT Services for a Customer if it is obvious that the Customer breaches against the safety rules of this Agreement.

12. OTHER TERMS AND CONDITIONS

The PT Agreement includes only the PT Services listed in the Agreement. The Customer is obliged to pay any other expenses, e.g. rentals for premises or equipment.